Bio Gen Lab Privacy Policy

Introduction

Bio Gen Lab values your privacy. We are committed to protecting the personal information you share with us online, over the phone, and in our laboratories. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have. Our goal is to be transparent and make this information easy to understand.

Scope of This Privacy Policy

This Privacy Policy applies to information collected through our website (www.mybiogenlab.com), online forms, and digital services that link to this statement.

It does not cover information defined as Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). For information about how Bio Gen Lab handles PHI, please refer to our HIPAA Notice of Privacy Practices.

If you are a resident of Illinois or Florida, you may have additional privacy rights under state law. Those rights will supplement this Privacy Policy.

Information We Collect

Depending on how you interact with us, we may collect:

Personal identifiers: name, email, phone number, postal address.
Technical information: IP address, device details, browser type, website usage patterns.
Communication records: messages, requests, or forms you submit to us.
Transaction-related data: billing or payment details when services are purchased.

We do not ask you to submit sensitive personal identifiers such as Social Security numbers through our website. We also do not intentionally collect personal information from children under 18.

How We Collect Information

We collect information in the following ways:

Directly from you - when you fill out a form, request information, or contact us.
Automatically - through cookies and tracking technologies when you use our website.
From third parties - such as service providers helping us process payments, manage digital tools, or deliver communications.

How We Use Your Information

We use the information we collect for purposes such as:

Providing the services you request.
Processing payments and billing.
Responding to inquiries and customer support requests.
Improving our website and services.
Sending updates, reminders, or information you have opted in to receive.
Meeting legal, regulatory, and compliance requirements.
Protecting the security of our systems, patients, and staff.

We only use your personal information for the reasons described in this policy unless we notify you otherwise and, where required, ask for your consent.

Sharing of Information

We do not sell your personal information. However, we may share it in the following situations:

We have trusted service providers who help us operate our website, process payments, or deliver services.
To comply with legal obligations such as court orders, law enforcement requests, or regulatory requirements.
As part of a business transfer (e.g., merger, acquisition, or sale).
In aggregate or anonymized form for research or analytics that does not identify you personally.

Data Security & Retention

We take reasonable steps to protect your personal information with technical, administrative, and physical safeguards. However, no system can be guaranteed 100% secure, and online transmission always carries some risk.

We retain your personal information for as long as needed to provide services, comply with legal requirements, resolve disputes, and enforce agreements.

Cookies & Tracking

Our website uses cookies and similar technologies to improve your browsing experience, understand usage patterns, and deliver relevant content. You can adjust your browser settings to refuse cookies, but some parts of the website may not function properly without them.

We may also use tools like Google Analytics to better understand how visitors use our site.

Children’s Privacy

Our website and services are not directed to children under the age of 18. If we learn that we have collected personal information from a child, we will delete it promptly.

Your Privacy Rights

As a resident of Illinois or Florida, you may have rights regarding your personal information, such as the right to:

Access the personal information we hold about you.
Request corrections to inaccurate data.
Request the deletion of your information.
Restrict or object to how your data is used.
Opt out of certain communications.

To exercise your rights, please contact us using the details below.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other updates. When we make changes, we will post the revised version on this page with a new “last updated” date.